Cancellation & Refund Policy

Cancelling your booking

If you wish to cancel your Website Health Check, please contact us as soon as possible.

You have the right to cancel your purchase within 14 days of booking, in accordance with applicable consumer protection legislation.

Requesting an early start

If you would like us to begin your Website Health Check within the 14-day cancellation period, you will be asked to expressly request this when booking.

If you subsequently cancel after work has started, you may be required to pay an amount proportionate to the work completed up to the point of cancellation, where permitted by law.

If the service has been fully completed following your express request for an early start and your acknowledgement that you will lose your right to cancel once the service has been fully performed, your cancellation right will end.

Cancellations before work begins

If you cancel before we have started work, you will receive a full refund, subject to any applicable statutory rights.

Rescheduling

If you need to rearrange your Health Check, please contact us. We will do our best to accommodate an alternative date.

Our right to cancel

In the unlikely event that we are unable to carry out your Website Health Check, we will contact you to arrange an alternative or provide a refund where appropriate.